FM WhatsApp bots can be described as software that uses machine learning through artificial intelligence (AI) to stimulate intelligent conversations with users through conversational interfaces such as chat. Today, these AI systems that communicate with people via messages, text or voice are evolving and becoming a necessity in some industries. All the major players in the space like Google, Apple, Microsoft, Amazon, Slack, etc. are building bots.
Chatbots are also known as bots, talkbots, chatbots, IM bots, interactive agents, or human conversational entities. The term “ChatterBot” was originally coined in 1994 by Michael Mauldin, creator of the first Verbot Julia. As for the term “artificial intelligence,” it was coined in 1955 by John McCarthy, a math professor at Dartmouth College.
Some FM WhatsApp chatbots operate based on sophisticated natural language processing (NLP) systems, but many simpler systems scan the input for keywords. These systems then create responses using the most matching keywords or most similar wording patterns in the database.
Chatbots are the new application, as Microsoft CEO Satya Nadella said. In the modern business world, instant messaging (IM) applications like FM WhatsApp are becoming more and more popular in marketing, e-commerce, customer service and sales. Messaging apps like FM WhatsApp allow businesses and brands to provide 24/7 interaction and support, such as instant responses, quick answers, complaint resolution, and more. Messaging apps and chatbots are gaining popularity for business purposes.
Here are 20 facts about the FM WhatsApp chatbot and its use.
ELIZA is the first chatbot. It was developed in the 1960s by MIT professor Joseph Weizenbaum. ELIZA can “interact” with people like a psychotherapist.
According to Evernote founder Phil Libin, chatbots have the same market-changing potential as the first iPhone.
Dharmesh Shah, co-founder of Hubspot, believes that chatbots will make a bigger leap in software than the shift to web-based software the world has witnessed.
According to bot analytics provider Dashbot.io, the two most popular ways to start a conversation with a chatbot are “Hi” and “Hello.”
According to Grand View Research, the global chatbot market is expected to reach $1.23 billion by 2025, growing at a compound annual growth rate (CAGR) of 24.3%.
According to TechRepublic, 50% of companies are ready to invest in automation to help provide customer service.
Ray Kurzweil, a pioneer in natural language processing and currently working on a chatbot project at Google, says that by 2029 chatbots will be able to pass the Turing test and be indistinguishable from humans. The Turing Test was developed by Alan Turing in 1950. It tests how machines can exhibit intelligent behavior that is on par with, or indistinguishable from, humans.
According to INC42, “web search” will become voice-operated, and current text-based search tools may become obsolete in the next few years. AI-based voice communication tools, interactive chatbots, and IoT devices are the future of automation.
The finance, healthcare, education, travel and real estate industries profit the most from chatbots.
FM WhatsApp chatbots will become an important part of our daily life. They are already used to simplify personal tasks and daily activities such as e-learning, parenting and fitness. Chatbots have been the most innovative solution to bridge the gap between education and technology.
According to a LivePerson survey of 5,000 consumers in 6 countries around the world, 38% of consumers have a positive view of chatbots, while only 11% have a negative view of chatbots. The remaining 51% are neutral towards chatbots.
According to eMarketer, 29% of people choose online chat and messaging apps as a way to contact retailers when making purchasing decisions.
40% of those surveyed by HubSpot claimed they didn’t care who or what was helping them.
13 According to Mindshare, 75% of consumers want to know who or what they are talking to, is it a human or a chatbot?
According to Business Insider, 56% of consumers worldwide say they still prefer to chat with a human rather than get help from a chatbot.
According to a DigitasLBi report, 73% of Americans would not use a company’s chatbot after a bad experience.
By 2022, 70% of white-collar workers will use chatbots on a daily basis.
31% of business executives say their business will see the greatest impact from virtual personal assistants, more than any other AI-enabled solution, as mentioned in the PwC brochure.
For now, male and female robots are the most visible. However, the gender balance is still changing. Some of the most popular chatbots, like Siri, Alexa, and Cortana, consider themselves genderless. Alexa calls herself a “female character.” Siri claims it’s “genderless”.